Shipping Policy

Thank you for shopping with Supergoop. We are committed to providing a smooth and reliable shipping experience for all customers across the United States.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays. During peak seasons, promotional events, or holidays, processing times may be slightly delayed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Locations

We currently ship to customers within the United States.

At this time, we do not ship to:

  • P.O. Boxes
  • APO/FPO addresses
  • Certain remote areas

Please ensure your shipping address is accurate before placing an order.

Estimated Delivery Time

Estimated delivery times may vary depending on your location and shipping carrier.

Typical delivery times:

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 3–7 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on:

  • Shipping method
  • Delivery destination
  • Order weight and size

We may occasionally offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has shipped, tracking information will be sent via email.

Please allow 24–48 hours for tracking updates to appear after shipment confirmation.

Delayed Or Lost Packages

While we work closely with our shipping partners, delays may occasionally occur due to:

  • Weather conditions
  • Carrier disruptions
  • High shipping volume
  • Customs or transit issues

If your package is significantly delayed or appears lost, please contact our customer support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided and the package is returned, additional shipping charges may apply for reshipment.

We are not responsible for orders delivered to incorrectly entered addresses.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged package and products

We will review the issue and work toward a suitable solution.

Missing Items

If an item is missing from your order, please contact us within 7 days of receiving your package.

Our support team will investigate the issue and assist you accordingly.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through our website.

Email:support@supergoops.us

We appreciate your patience and thank you for choosing Supergoop.